Terms and Conditions

Turkey Istanbul Tour Booking Conditions

All bookings with Neopolis Travel are subject to our Booking Conditions. They are available in full here for your information and should be read before making an online booking.

Website Conditions There are a number of conditions about how you use our website. These

conditions are published here for your information.

Booking Conditions

Your contract

Your contract is with Neopolis Travel, a member of TURSAB with membership

number 10735 The following Terms shall have the meanings set out below when used in these

Booking Conditions:




‘Turkey Istanbul Tour ‘

‘Neopolis Travel’

means Neopolis Travel (Acropol Travel Turizm ve Tur. San. Tic. Ltd. Şti.)

‘Holiday’ means the Holiday booked by you or any person on your behalf.



means any circumstances which are unusual and/or unforeseeable which are beyond the

control not have been avoided even if all due care had been exercised, including (but not

limited to) wa

unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terror

flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft ty

transportation and all similar events outside our control.



includes the following when made before departure:

  1. A change of resort area for the whole or a major part of your holiday,
  2. A change of accommodation to that of a lower official classification for the whole or a


  1. A change of UK departure airport (excluding change of London Airports),
  2. A change of outward departure time or overall length of your holiday of twelve or more


‘Package’ means a package as defined in the Package Travel, Package Holidays and Package

Tours Reg

These conditions apply to all Holidays and govern your relationship with Turkey Istanbul Tour.

Please read them carefully before making a booking.

  1. Your Holiday Contract

When a booking is made, the ‘lead name’ on the booking guarantees that he or

she has the authority to accept and does accept on behalf of the party the terms

of these booking conditions. After we receive your booking and all appropriate

payments, if the arrangements you wish to book are available, we will issue a

confirmation invoice. A binding agreement will come into existence between us

when we dispatch this invoice to the ‘lead name. This contract is governed by

Turkish Law, and the jurisdiction of the Turkish Courts.

It is important to check the details on your invoice when you get it, or if booking

late at the time of booking, that all the details are exactly as you requested. In

the event of any discrepancy, please contact us immediately as it may not be

possible to make changes or corrections later.

Once you have made your booking, then any amendments to the booking or to

your Travel Arrangements (which are subject to clause 8 below) will be subject to

these Booking Conditions which will apply to that amendment immediately upon

the amendment being confirmed.

These Booking Conditions apply equally to all members of your party named in

the booking. Where the lead name on the booking is booking on behalf of other

persons, it is your responsibility to ensure that these Booking Conditions are

brought to their attention and that they are familiar with them. We are entitled to

assume that all members of your party have read these Booking Conditions. Any

reference to you or your shall be deemed to include all named persons on the


Only we, the lead name on the booking and any other persons in your party and

whose names appear on the booking shall have any rights to enforce these

Booking Conditions.

The lead name who makes and pays for the booking must be at least 18 years


  1. Website accuracy

Although Turkey Istanbul Tour make every effort to ensure the accuracy of the website

information and pricing, regrettably errors do occasionally occur. You must

therefore ensure you check the price and all other details of your chosen

arrangements with us at the time of booking.

  1. Passports, visas, health requirements and travel documents

It is your responsibility to ensure that you are in possession of all necessary travel

and health documents before departure and for ensuring that you meet any

foreign entry requirements. A full and valid passport is required for destinations

we feature (including children) and Visas (transit, business, tourist or otherwise)

may be required for some destinations and depending on the passport you hold.

Requirements may change and the length of time it is likely to take to obtain the

appropriate passports and visas will vary. It is your responsibility to check the up

to date position and you should make any applications for passports and/or visas

in good time before your departure. Turkey Istanbul Tour accepts no liability if you or any

member of your party are refused entry into any country due to failure to hold

the correct passport, visa and/or other travel documentation required by any

airline, authority or country you are visiting or transiting through (whether or not

you are required to leave the aircraft) including but not limited to a valid ESTA as

referred to in the clause below You are advised to check up to date information on your

passport requirements.

If you or any member of your party must check passport and visa requirements

with your relevant Embassy, consulate for information on visa and passport

requirements relevant to your Travel Arrangements. The consulate or Embassy in

the destination(s) in which you are intending to travel, prior to booking. Turkey Istanbul Tour

has no special knowledge or expertise regarding foreign entry requirements or

travel documents. We recommend that you review travel warnings,

announcements, prohibitions and advisory notices issued by all relevant

governments regularly prior to your departure. Some destinations may require a

letter of authority if children are not accompanied by both legal guardians. Please

check with the authorities in the relevant destination if this applies.

USA – Travel Authorisation (ESTA)

It is mandatory for anyone travelling to or transferring through the US under the

Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to

travel by completing an online process ESTA (Electronic System for Travel

Authorisation) scheme. The cost of an ESTA is currently approximately $14 per

person and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA

Website at www.visitusa.org.uk where further information on the scheme and the

up to date fee can also be found. Once completed and approved, the ESTA

application is valid for two years and allows multiple visits without the need to

reapply. Failure to obtain an ESTA could result in the passenger being denied

boarding by the airline.

Health Requirements

You should consult your doctor for current recommendations and information on

inoculations or vaccinations before you depart relevant to the destination you will

be visiting or transiting through during your trip. It is your responsibility to ensure

that you are fit to travel and meet all health entry requirements, obtain

recommended inoculations, vaccinations take all recommended medication and

follow all medical advice before departure. For medical advice regarding all

destinations you intend to visit or transit through during your trip you should

consult your doctor and the Department of Health s website in advance. We

recommend that you take evidence of your up to date inoculations or

vaccinations with you when travelling as it may be required for entry into a

country or destination. Turkey Istanbul Tour shall not be liable if you are refused entry into

any country or destination because you cannot show that you have received all

required inoculations or vaccinations or because you do not satisfy the health

requirements of any destination.

Travel to certain destinations may involve greater risk than others. You are

strongly recommended to review any travel warnings, prohibitions,

announcements or advisories issued or updated by The Foreign and

Commonwealth Office Travel Advice Unit prior to booking your international

travel arrangements and regularly prior to departure.

  1. Insurance

We consider adequate travel insurance to be essential and we strongly advise you

and all members of your party to obtain it prior to departure for the full period of

your trip booked. It is your responsibility to ensure that the insurance policy you

purchase is suitable, covers your requirements (including but not limited to health

requirements and car hire requirements) and is adequate for your particular needs

and Travel Arrangements. Please read and take it with you on holiday.

  1. Your financial protection

We provide full financial protection for our package holidays, by way of our

TURSAB Licence number 10735. When you buy an ATOL protected flight or flight

inclusive holiday from us you will receive an ATOL Certificate. This lists what is

financially protected, where you can get information on what this means for you

and who to contact if things go wrong. We will provide you with the services

listed on the ATOL Certificate (or a suitable alternative). In some cases, where we

aren t able do so for reasons of insolvency, an alternative ATOL holder may

provide you with the services you have bought or a suitable alternative (at no

extra cost to you). You agree to accept that in those circumstances the alternative

ATOL holder will perform those obligations and you agree to pay any money

outstanding to be paid by you under your contract to that alternative ATOL

holder. However, you also agree that in some cases it will not be possible to

appoint an alternative ATOL holder, in which case you will be entitled to make a

claim under the ATOL scheme (or your credit card issuer where applicable). If we

are unable to provide the services listed (or a suitable alternative, through an

alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of

the Air Travel Trust may make a payment to (or confer a benefit on) you under

the ATOL scheme. You agree that in return for such a payment or benefit you

assign absolutely to those Trustees any claims which you have or may have

arising out of or relating to the non-provision of the services, including any claim

against us, the travel agent (or your credit card issuer where applicable). You also

agree that any such claims may be re-assigned to another body, if that other

body has paid sums you have claimed under the ATOL scheme. If you book

arrangements other than a package holiday (e.g. excluding accommodation), the

financial protection referred to above does not apply.

  1. Paying for your holiday

In order to confirm your chosen arrangements, you must pay a non-refundable

deposit, which may be higher than the standard deposit to secure specific types

of airline tickets, tours, cruises etc, and this will be confirmed to you at time of

booking. (If booking within 12 weeks of departure full payment will be required

by credit card or debit card.) The balance of the cost of your arrangements

(including any surcharge where applicable) is due not less than 12 weeks prior to

departure. If we do not receive this balance in full and on time, we reserve the

right to treat your booking as cancelled by you in which case the cancellation

charges set out in clause 9 will become payable.

We accept payment by credit card and debit card

Credit Card Fraud Contingency:

If you do not supply the correct credit or debit card billing address and/or

cardholder information, the issue of your tickets may be delayed and the overall

cost may increase. We reserve the right to cancel your holiday if payment is

declined or if you have supplied incorrect credit card information. We also reserve

the right to do random checks (including the electoral roll) in order to minimise

credit card fraud. As a result of this, before issuing tickets we may require you to

provide us with a fax or postal copy of proof of address, a copy of your credit

card and a recent statement.

  1. Your Holiday Price

7.1 Turkey Istanbul Tour endeavours to ensure that the most up to date and correct prices

are shown on our website (our newsletters indicate a guide price) Turkey Istanbul Tour

reserves the right to raise or lower their prices at any time. Occasionally, an

incorrect price may be shown, due to an error. When Turkey Istanbul Tour become aware of

any such error, we will endeavour to notify you at the time of booking (if we are

then aware of the mistake) or as soon as reasonably possible. We reserve the

right to cancel the booking if you do not wish to accept the price which is

actually applicable to the holiday.

Price changes

7.2 For Packages, changes in fees (including but not limited to transportation

costs, fuel costs, dues, taxes, fees such as landing taxes or

embarkation/disembarkation fees at ports/airports and exchange rates) and

services mean that the price of your Travel Arrangements (or any part of them)

may change after you have booked your Travel Arrangements. However, there will

be no change to the cost of your Travel Arrangements within 45 days of


7.3 In relation to the price of Packages, we will absorb, and you will not be

charged for any increase equivalent to up to 2% of the price of your total Travel

Arrangements, which excludes insurance premiums and any amendment charges.

You will be charged for the amount over and above that, plus an administration

charge of  TL 50.00 per person. If this means that you have to pay an increase of

more than 10% of the price of your total Travel Arrangements (excluding

insurance premiums and amendments charges), you will have the option of

accepting a change to another holiday if we are able to offer one (if this is of

equivalent or higher quality, you will not have to pay more but if it is of lower

quality you will be refunded the difference in price), or cancelling and receiving a

full refund of monies paid, except for any amendment charges and cancellation

charges already incurred. We will consider at our discretion an appropriate refund

of insurance premiums paid if you can show that you are unable to transfer or

reuse your policy. Should you decide to cancel due to a price increase of more

than 15%, you must exercise your right to do so within 14 days from the issue

date printed on your invoice.

7.4 Should the price of your Travel Arrangements go down due to the changes

mentioned in clause 7.2 above, by more than 2% of the total cost of your Travel

Arrangements, then any refund due will be paid to you. However, please note

that Travel Arrangements are not always purchased in local currency and some

apparent changes have no impact on the price of your Travel Arrangements due

to contractual and other protections in place.

  1. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel

arrangements in any way, we will do our utmost to make these changes, but it

may not always be possible. Any request for changes to be made must be from

the ‘lead name’ on the booking. You will be asked to pay an administration

charge of Euro 50 per person and any further cost we incur in making this

alteration. In cases where the administration charges made by our Suppliers are

higher we reserve the right to pass on such charges to you.

You are permitted (under the Regulations) to transfer individuals names, if any

named person on a booking is prevented from travelling as a result of illness, the

death of a close relative, jury service or other significant reason. Subject to receipt

of satisfactory evidence of such reason we will at our discretion agree to that

named individual s booking being transferred to another person, which will be

subject to the amendment fee of Euro 50 per person and any additional charges

made by any Supplier being paid by you. We will advise you of these charges at

the time of your request. Any changes of the individuals named in the booking

are conditional on the substitute individual accepting these Booking Conditions

and otherwise satisfying all the conditions applicable to the Package. Name

change requests within 48 hours of the date of departure cannot be guaranteed.

As most airlines do not permit name changes after tickets have been issued for

any reason, these charges are likely to be the full cost of the flight. If you request

to change all names on a booking, this will be considered as a cancellation and

new booking and full cancellation charges will apply.

You should be aware that these costs could increase the closer to the departure

date that changes are made. Only one change of departure date, per booking

may be permitted. Any change in departure date will be treated as a cancellation

and full cancellation charges will apply. You will be asked to pay an admin fee of

Euro 50 per person and a new deposit per person to secure the new departure

date. Any further changes may be treated as a cancellation by you and result in

cancellation charges being applied.

Note: Certain arrangements may not be amended after they have been

confirmed and any alteration could incur a cancellation charge of up to 100%

of that part of the arrangements. In some cases, any changes made may

mean you having to pay for the cancelled arrangements and purchasing new

ones at full cost.

  1. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any

time. Written notification by mail, fax or email from the ‘lead name’ on the

booking must be received at our offices. Since we incur costs in cancelling your

travel arrangements, you will have to pay the applicable cancellation shown in the

grid below.

Note: if the reason for your cancellation is covered under the terms of your

insurance policy, you may be able to reclaim these charges from your insurance


Period before departure within which notice of cancellation is receive by us in writing

More than 84 days

57-84 days

37-56 days

22-36 days

7-21 days

Less than 7 days

*In some cases the deposit may be a higher amount to secure your arrangements, this will be

non-refundable the cancellation charges above

Our cancellation charges are a percentage of the total holiday cost, not

including your insurance premium which is non-refundable. These charges are

based on how many days before your departure we receive your cancellation

notice and not when your correspondence was sent to us. Please note that any

amendment charges are non-refundable. For insurance premiums you should

refer to your insurance provider’s cancellation policy.

Please note: If you have booked a Cruise, any cancellation or amendments

(including name changes) will incur the following charges an additional charge to

the amendment or cancellation charges stated above, in line with the relevant

cruise line’s charges.

Please note that, in the case of cancellation after receipt of documents, no refund

will be given unless unused tickets are returned to us.

Please note, if only some members of your party cancel, in addition to incurring

the applicable cancellation charges, we will recalculate the holiday cost for the

remaining travellers. You may have to pay the extra room charges such as single

room supplements.

*In cases where cancellation charges made by our suppliers are higher than the

cost of the deposit, we may pass the charge on to you. Please ask for full details

and we will notify you of the specific charges applicable to your booking.

After departure no refund will be made on any part-used components of your

holiday (e.g. unused flights, unused car hire or as a result of early check-out) You

will be charged 100% of the price of all part- used components.

All amendment or cancellation charges become payable by you immediately upon

confirmation of the amendment or cancellation

Note: Certain arrangements may not be cancelled after they have been

confirmed and any cancellation could incur a cancellation charge of up to

100% of that part of the arrangements.

  1. If We Change or Cancel Your Holiday

We begin planning the arrangements we offer many months in advance and so

we reserve the right to make changes to and correct errors in holiday details both

before and after bookings have been confirmed. We must also reserve the right

to cancel confirmed bookings at any time. For example, if the minimum number

of clients required for a particular travel arrangement is not reached we may have

to cancel it.

Most changes are minor but occasionally, we may have to make a Major Change.

If we have to make a Major Change or cancel, we will tell you as soon as possible

and if there is time to do so before departure, we will offer you the choice of the

following options:

(for Major Changes) accepting the changed arrangements or

Purchasing alternative arrangements from us, of a similar standard to those

originally booked if available (if the chosen alternative is less expensive than your

original one, we will refund the difference but if it is more expensive, we will ask

you to pay the difference) or

Cancelling or accepting the cancellation in which case you will receive a full and

quick refund of all monies you have paid to us.

However, we will not cancel your confirmed booking 12 weeks or less before

departure except for reasons of “Force Majeure” (as explained above) or failure by

you to make full payment on time.

Due to the unpredictability of Force Majeure events we shall not be liable for any

changes either before departure or during the holiday, which in our opinion are

necessary to protect your safety. In this event, we will offer you suitable

alternative arrangements, or, if you do not travel, return the monies you have

paid us but we will not pay you compensation.

In all cases, except where the Major Change arises due to reasons of Force

Majeure and subject to the exceptions below, we will pay you the following

compensation as detailed below:

These scales are based on how many days before your booked holiday, departure date, we

notify you of a

major change.

Period before departure when a major change is notified

More than 84 days

29-84 days

15-28 days

7-14 days

Less than 7 days

Please note that the above payments are per full fare-paying passenger

(excluding infants). For children invoiced at reduced rates, compensation will be

paid on a pro-rata basis of the adult rate.

We will not pay you compensation and the above options will not be available if

we make a minor change or cancel as a result of your failure to make full

payment on time. We regret we cannot pay any expenses, costs or losses incurred

by you as a result of any change or cancellation.

We will not pay you compensation where we make a Major Change or cancel

more than 12 weeks before departure or in the event of Force Majeure.

Very rarely, we may be forced by Force Majeure to change or terminate your

arrangements after departure. If this situation does occur, we regret we will be

unable to make any refunds (unless we obtain any from our suppliers), pay you

compensation or meet any costs or expenses you incur as a result.

  1. Flight

Under EU Law, you have rights in some circumstances to refunds and/or

compensation from the airline in cases of denied boarding, cancellation or delay

to flights. Full details of these rights will be publicised at EU airports and will also

be available from airlines. Reimbursement in such cases is the responsibility of the

airline and will not automatically entitle you to a refund of your holiday price

from us. Your rights to a refund and/or compensation from us are set out in

clause 10.

If you are delayed for a reason other than Force Majeure and in respect of the

main flights included in your Holiday, if the delay exceeds 4 hours we will ensure

that you receive light refreshments from the airline; if it exceeds 6 hours, you will

receive a main meal and in the event of a longer delay, wherever possible, you

will receive meals and accommodation appropriate for the time of day

We are not always in a position at the time of booking to confirm the carrier(s),

aircraft type and flight timings which will be used in connection with your flight.

Where we are only able to inform you of the likely carrier(s) at the time of

booking, we shall inform you of the identity of the actual carrier(s) or any change

in the identity of the actual carrier(s) as soon as we become aware of this. The

carrier(s), flight timings and types of aircraft shown in this website and detailed on

your confirmation invoice are for guidance only and are subject to alteration and

confirmation. The latest timings will be shown on your tickets which will be

despatched to you approximately two weeks before departure. You must

accordingly check your tickets very carefully immediately on receipt to ensure you

have the correct flight times. It is possible that flight times may be changed even

after tickets have been despatched – we will contact you as soon as possible if

this occurs. Any change in the identity of the carrier(s), flight timings, and/or

aircraft type will not entitle you to cancel or change to other arrangements

without paying our normal charges.

This website is our responsibility, as your tour operator. It is not issued on behalf

of, and does not commit the airlines mentioned herein or any airline whose

services are used in the course of your travel arrangements.

Please note that, in accordance with Air Navigation Orders, in order to qualify for

infant status, a child must be under 2 years of age on the day of its return flight.

Please note the existence of a ‘community list’ (available for inspection

at http://ec.europa.eu/transport/air-ban/list_en.htmdetailing air carriers that are

subject to an operating ban with the EU Community.

  1. Behaviour

When you book a Holiday with Turkey Istanbul Tour you accept responsibility for the proper

conduct for yourself and your party whilst on Holiday. If we or any other person

in authority or any Supplier of any service is of the reasonable opinion that you

or any member of your party is behaving in such a way as to cause or be likely to

cause danger or upset to any other person or damage to property, we will be

entitled to terminate the holiday of the person(s) concerned with immediate

effect. The person(s) concerned will be required to leave the aircraft,

accommodation or other service and shall not be permitted to travel or reside in

the travel arrangement booked and we will have no further responsibility to you

or them including any return travel arrangements. No refunds will be made and

we will not pay any expenses or costs incurred as a result of the termination. You

will be responsible for making full payment for any damage or loss caused by you

or any member of your party during your time away. Payment must be paid

direct at the time the damage or loss was caused to the service supplier

concerned failing which, you will be responsible for meeting any claims

subsequently made against us (together with our and the other party’s full legal

costs) as a result of your actions. If we incur any expenses as a result of your

behaviour you shall fully compensate us for that expense on demand

You should be aware that some Suppliers may authorise or charge your payment

card at check-in as a deposit for any incidentals such as room service, telephone

calls or other hotel services or for damage or incidents occurring during your stay.

Some Suppliers may require a cash deposit upon check-in for customers who do

not have a payment card. The amount authorised or charged can vary

considerably depending on the Supplier and/or the destination. It is your

responsibility to ensure sufficient funds or credit are available to cover the

amount required by the Supplier. Neopolis Travel is not responsible for setting the

amount of any deposit required and if you have any queries you should contact

the Supplier prior to departure.

  1. If You Have a Complaint

In the unlikely event that you have any reason to complain or experience any

problems with your holiday arrangements whilst away, you must immediately

inform our representative and the supplier of the service(s) in question and

complete a report form whilst in resort. Most problems or complaints can be

resolved while you are away, however if not resolved, please call us on +90 (530)

117 45 85, email us at info@turkeyistanbultour.com or write to Customer

Relations Department at Turkey Istanbul Tour, Cumhuriyet Mah. Candan Tarhan Bulv. NO:15/37 Kusadasi

Aydin – Turkey, Turkey within 10 days of your return from your tour

giving your booking reference and full details of your complaint and all other

relevant information. Please keep your letter concise and to the point. This will

assist us to quickly identify your concerns and speed up our response to you.

Please also see clause 14 below on ABTA.

If this procedure is not followed we will not have the opportunity to

investigate and rectify your complaint whilst in resort and this may affect

your rights under this contract.

  1. What Happens to Complaints

We are a Member of TURSAB, membership number 10735. We are obliged to

maintain a high standard of service to you by TURSAB’s Code of Conduct. If we

can t resolve your complaint, go to www.abta.com to use ABTA s simple

procedure. Further information on the Code and ABTA s assistance in resolving

disputes can be found on www.tursab.org.tr

  1. Our Liability to You

(1) In respect of Packages We promise that your Holiday arrangements will be

made, performed or provided with reasonable skill and care. This means that we

will accept responsibility if, for example, you suffer death or personal injury or

your contracted arrangements are not provided as promised or prove deficient as

a result of the failure of ourselves, our employees, agents or suppliers to use

reasonable skill and care in making, performing or providing your arrangements.

Further, we will be responsible for what our employees, agents and suppliers do

or do not do if they were at the time acting within the course of their

employment or carrying out work we had asked them to do.

(2) In respect of other arrangements We promise to use reasonable skill and

care in the performance of our contractual obligations, subject to and in

accordance with these Booking Conditions. Our contractual obligations consist of

using our reasonable skill and care in making your booking and arranging your

accommodation/car hire/ flight/tour and hot air balloon tour as well as using our

reasonable skill and care in choosing our suppliers.

(3) In respect of Packages and other arrangements

We will not be responsible for any injury, illness, death, loss, damage, expense,

cost or other claim of any description whatsoever which results from:

The act(s) and/or omission(s) of the person(s) affected or any member(s) of their

party or

The act(s) and/or omission(s) of a third party not connected with the provision of

your arrangements and which were unforeseeable or unavoidable or

Force Majeure as defined above.

(4) Except as specifically set out in these conditions, we will not accept any

further or different liability than the Package Travel, Package Tours and Package

Holidays Regulations impose. It is your responsibility to show that reasonable skill

and care has not been used if you wish to make a claim against us.

(5) Where any claim or part of a claim (including those involving death or

personal injury) concerns or is based on any travel arrangements (including the

process of getting on and/or off the transport concerned) provided by any air,

sea, rail or road carrier or any stay in a hotel, the maximum amount of

compensation we will have to pay you will be limited. The most we will have to

pay you for that claim or that part of a claim if we are found liable to you on any

basis is the most the carrier or hotel keeper concerned would have to pay under

the international convention or regulation which applies to the travel

arrangements or hotel stay in question (for example, the Montreal Convention as

amended for international travel by air and/or for airlines with an operating

licence granted by an EU country, the EU Regulation on Air Carrier Liability for

national and international travel by air, the Athens convention for international

travel by sea). Where a carrier or hotel would not be obliged to make any

payment to you under the applicable International Convention or Regulation in

respect of a claim or part of a claim, we will not be obliged to make a payment

to you for that claim or part of the claim. When making any payment, we are

entitled to deduct any money which you have received or are entitled to receive

from the transport provider or hotelier for the complaint or claim in question.

Copies of the applicable international conventions and regulations are available

from us on request. In any circumstances in which the carrier is liable to you by

virtue of the Denied Boarding Regulation 2004, any liability we may have to you

under our contract with you, arising out of the same facts, is limited to the

remedies provided under the Regulation as if (for this purpose only) we were a

carrier; any sums you receive from the carrier will be deducted from any amount

due from ourselves.

(6) Local Excursions/Activities/Events

We will not accept responsibility for services or facilities which do not form part

of our agreement or where they are not advertised in our website. For example,

any excursion you book whilst away, or any service or facility which your hotel or

any other supplier agrees to provide for you. Excursions, tours, activities or other

events that you may choose to book or pay for through our concierge service or

whilst you are on holiday (“Local Events”) are not part of your package holiday

provided by us and these website terms and conditions do not apply. For any

Local Event your contract will be with the supplier of that Local Event and not

with us. We are not responsible for the provision of the Local Event or for

anything that happens during the course of its provision by the supplier. Please

note that this position also includes all hazardous activities.

(7) The services and facilities included in your holiday will be deemed to be

provided with reasonable skill and care if they comply with any local regulations

which apply, or, if there are no applicable local regulations, if they are reasonable

when compared to the local standards in practice.

  1. Data protection/privacy

In order to process your booking and meet your requirements, we must pass your

personal details on to the relevant suppliers of your travel arrangements. We

would also like to hold your information (including any email address), where

collected by us, for our own and Acropol Travel Turizm ve Ltd. Sti. future marketing purposes (for

example, to inform you of promotional/competition offers or to send you our

brochure). If you do not wish to receive such approaches in future, please inform

us as soon as possible. For full details of our data protection and privacy policy,

and an explanation of how your personal details will be used by us, please refer

to our privacy policy

  1. Special requests and medical problems

If you wish to make a special request, you must do so at the time of booking. We

will try to pass any reasonable requests on to the relevant supplier but we cannot

guarantee that requests will be met. The fact that a special request has been

noted on your confirmation invoice or any other documentation or that it has

been passed on to the supplier is not confirmation that the request will be met.

Failure to meet any special request will not be a breach of contract on our part

unless the request has been specifically confirmed.

We are happy to advise and assist you in choosing a suitable holiday. As some of

the accommodation and resorts featured may lack even the simplest facilities,

such as ramps for wheelchairs, lifts etc, it is important that, when booking, you

advise us of any disabilities and special requirements to make sure the holiday

meets your specific needs. If we reasonably feel unable to properly accommodate

the particular needs of the person(s) concerned, we will not confirm the booking

or, if full details are not given at the time of booking, cancel when we become

aware of these details.

Website Conditions

The information data and material (“Information”) contained in this web site

(“Web Site”) has been prepared solely for the purpose of providing information

about Neopolis Travel (“Turkey Istanbul Tour”), its subsidiaries and partners and the services that

they offer. We try to ensure that information contained on this

Web site is accurate and up to date. However, you should always verify the

information before acting on it, by calling our representatives. All holidays sold by

Turkey Istanbul Tour are sold subject to our booking conditions, which should be read

before making an online booking.

  1. Content and Subscriber Submissions

1.1 The contents of the Web Site are intended for your personal non-commercial

use. All materials published on this Web Site (including, but not limited to articles,

features, photographs, images, illustrations, audio clips and video clips, also

known as the “Content”) are protected by copyright, trademarks or other

intellectual property rights and are owned or controlled by Turkey Istanbul Tour, or the party

credited as the provider of the Content. You shall abide by all additional

copyright notices, information, or restrictions contained in any Content accessed

through this Web Site.

1.2 This Web Site and its Contents are protected by copyright pursuant to Turkish

and international copyright laws. You may not modify, publish, transmit,

participate in the transfer or sale of, reproduce (except as provided in

Section 1.3 of these Terms and Conditions), create new works from, distribute,

perform, display or in any way exploit, any of the Content of this Web Site

(including software) in whole or in part.

1.3 You may however download or copy the Content and other downloadable

items displayed on the Web Site subject to the following conditions:

1.3.1 The material may only be used for your personal non-commercial purposes.

Copying or storing of any Content for other than personal use is expressly

prohibited without prior written permission from Turkey Istanbul Tour or the copyright

holder identified in the copyright notice contained in the Contents;

1.3.2 All copies must maintain copyright and other intellectual property notices

contained in the original material;

1.3.3 The products, technologies or processes illustrated or described in this Web

Site may be the subject of other intellectual property rights reserved by Turkey Istanbul Tour

or by other third parties. No licence is granted in respect of those intellectual

property rights; and

1.3.4 Images, trademarks and brands displayed on this Web Site are protected by

copyright and other intellectual property laws and may not be reproduced or

appropriated in any manner without the written permission of their respective


  1. Access and Availability of Service and Links

This Web Site contains links to other related World Wide Web Internet sites,

resources and sponsors of this Web Site. Since Turkey Istanbul Tour is not responsible for

the availability of these outside resources, or their contents, you should direct any

concerns regarding any external link to the site administrator or Webmaster of

such site.

  1. Software Licences

You shall have no rights to the proprietary software and related documentation,

or any enhancements or modifications thereto, provided to you in order to access

this Web Site (“Access Software”). You may not sub-licence, assign or transfer

any licences granted by Turkey Istanbul Tour, and any attempt at such sub-licence,

assignment or transfer shall be null and void. You may make one copy of such

software for archival purposes only. You may not otherwise copy, distribute,

modify, reverse engineer, or create derivative works from Access Software.

  1. Conditions of Carriage

The carriage of passengers, baggage and cargo by air is subject to the Conditions

of Carriage and regulations of the carrier concerned.

  1. Changes to Terms and Conditions

Neopolis Travel may from time to time change, alter, adapt, add or remove portions of

these Terms and Conditions but if it does so it will post any such changes on this

Web Site.

  1. Changes to Web Site

Neopolis Travel may also change, suspend or discontinue any aspect of the Web Site,

including the availability of any features, information, database or content or

restrict your access to parts or all of the Web Site without notice or liability.

  1. No Warranties

This publication is provided “as is” without any warranty (either express or

implied) or implied term of any kind, including but not limited to any implied

warranties or implied terms of satisfactory quality, fitness for a particular purpose

or non-infringement. All such implied terms and warranties are hereby excluded.

  1. Liability for Losses

By accessing this Web Site, you agree that Turkey Istanbul Tour will not be liable for any

direct, indirect or consequential loss arising from the use of the information and

material contained in this Web Site or from your access of other material on the

internet via web links from this Web Site.

  1. No Offer to Sell

Nothing in this Web Site shall constitute an offer to sell any securities and must

not be relied upon in relation to any investment dealings.

  1. Exclusions

The exclusions and limitations contained in these Terms and Conditions apply

only to the extent permitted by law.